Technical Field Support Engineer

Overview

The Technical Support Engineer will provide expert-level support for lighting control systems, IoT devices, and smart building solutions. This role requires a combination of technical proficiency in lighting controls, strong knowledge of IT and networking, and the ability to troubleshoot complex systems. The ideal candidate is a problem-solver with a passion for cutting-edge technologies and customer satisfaction.

Responsibilities

• Provide technical support for lighting control systems, IoT devices, and smart building solutions to customers, partners, and internal teams.
• Troubleshoot and resolve technical issues related to system configuration, hardware, software, IT, and networking.
• Collaborate with customers and integrators to understand system requirements and provide tailored solutions.
• Conduct diagnostics on system failures and provide solutions through phone, email, or remote access tools.
• Work closely with R&D, Engineering, and Product teams to address bugs, system improvements, and feature requests.
• Assist in the installation and commissioning of systems remotely or on-site as required.
• Create and maintain technical documentation, including user manuals, troubleshooting guides, and FAQs.
• Provide training and support to customers and team members on lighting controls, IoT systems, and IT networking best practices.
• Support integration with third-party systems and ensure compatibility across devices and protocols.
• Stay updated on emerging technologies, industry trends, and best practices in smart building systems and IoT.
• Work with IT teams to address cybersecurity issues, network configurations, and compliance requirements.

Qualifications

• Bachelor/Diploma in Electronics and communication/Electrical Engineering, IT, or a related technical field proven experience .
• 2-3 years of experience in technical support, preferably in lighting controls, IoT, or smart building solutions.
• Strong understanding of lighting control systems, IoT devices, and building automation.
• Proficiency in IT and networking, including experience with IP configurations, protocols, firewalls, and cybersecurity.
• Experience with integration protocols such as DALI, KNX, BACnet, Zigbee or similar systems.
• Excellent problem-solving skills with a hands-on, proactive approach to troubleshooting.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently or as part of a team, with a focus on customer satisfaction.
• Willingness to travel for on-site support and system commissioning as required.
• 70% travel in India or abroad whenever is required.

Please send your CV on: Carrier@theorylight.com